Refund Policy

Introduction

At FX Aesthetics, we are dedicated to providing exceptional service and care. We understand that there may be circumstances where a refund is necessary. This policy outlines the terms under which refunds may be issued for services and products.

Services

Satisfaction Guarantee:

  • If you are not satisfied with a service, please contact us within 7 days of your appointment to discuss your concerns.
  • We will evaluate the situation and may offer to re-perform the service, provide a partial refund, or offer a credit towards future services.

Conditions for Service Refunds:

  • Refunds will only be considered if there is a demonstrable issue with the service provided.
  • You must follow all post-treatment care instructions to be eligible for a refund.

Products

Unopened Products:

  • Unopened and unused products can be returned within 14 days of purchase for a full refund.
  • Products must be in their original packaging and in saleable condition.

Opened or Used Products:

  • Due to health and safety regulations, opened or used products cannot be returned or refunded.
  • If you believe a product is defective, please contact us within 14 days of purchase.

Refund Process

How to Request a Refund:

  • Contact us via email at fxaesthetics@gmail.com or visit our clinic at 22 New Broadway, Ealing Broadway London, United Kingdom.
  • Provide your name, contact information, details of the service or product, and the reason for your refund request.

Review and Approval:

  • We will review your request and may ask for additional information.
  • Approved refunds will be processed using the original payment method within 10 business days.

Non-Refundable Items

  • Gift cards and vouchers are non-refundable and cannot be exchanged for cash.
  • Promotional or discounted services and products are non-refundable unless otherwise stated.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

FX Aesthetics
22 New Broadway, Ealing Broadway London, United Kingdom
fxaesthetics@gmail.com

Effective Date

This Refund Policy is effective as of July 3, 2024.

Thank you for choosing FX Aesthetics. We are committed to your satisfaction and are here to assist you with any concerns.